Shipping Policy
At The Pure Naturals, we aim to provide a clear and reliable shipping experience for our customers. This Shipping Policy applies to orders placed on thepurenaturals.com and shipped within the United States.
- Shipping Coverage
We currently ship orders within the United States only.
- Order Processing Time
Orders are typically processed within 1–3 business days.
Orders are processed Monday through Friday, excluding holidays.
Our daily order cutoff time is 5:00 PM MST. Orders placed after this time will be processed on the next business day.
- Transit Time
After an order has been processed and shipped, delivery typically takes 2–7 business days.
Total estimated delivery time is 3–10 business days from the date the order is placed.
Delivery times are estimates only and may vary depending on carrier operations, destination, weather, holidays, or other factors outside our control.
- Ship-From Location
Orders are shipped from our U.S. fulfillment facility:
[address]
- Shipping Rates
Shipping rates are based on the order value and the number of items in the order.
Free Shipping:
- Orders over $95.00 USD qualify for free shipping.
Orders under $95.00 USD:
- 1 item: $5.00 USD
- 2 or more items: shipping is calculated based on the rate shown at checkout
The final shipping charge will always be displayed at checkout before payment is completed.
- Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.
You can also track your order anytime on our Order Tracking page.
- Incorrect or Undeliverable Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
The Pure Naturals is not responsible for delays, failed delivery, or additional costs caused by incorrect, incomplete, or undeliverable shipping information provided by the customer.
If an order is returned due to an incorrect or undeliverable address, we may offer reshipment after the customer provides an updated address and pays any applicable reshipping cost.
- Delays
While we work hard to ship and deliver orders within the estimated timeframe, delays may happen due to:
- carrier delays
- weather conditions
- holiday volume
- incorrect address information
- other events beyond our reasonable control
We appreciate your understanding in these situations.
- Multiple Shipping Addresses
We currently ship to one address per order. If you want items sent to multiple addresses, please place separate orders.
- Contact Us
If you have any questions about shipping or delivery, please contact us:
THE PURE NATURALS
Business Address:
Email:
Phone:
Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)
Contact Page:
Shipping Policy
How much does shipping cost?
Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.
Where do we deliver?
We provide worldwide shipping.
How long will it take for the buyer to receive their order?
On average, merchandise is produced and shipped from our facility 5-7 business days after purchase. Standard shipping/transit times apply (5-10 days for domestic and 7-15 days for international).
Can the order be delivered to multiple addresses?
We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Do you offer delivery to po boxes or military apo/fpo addresses?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.
Will I be charged vat taxes?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.